Fleming's Prime Steakhouse & Wine Bar

Worst fine dining experience in my life. I booked a reservation at Flemings a MONTH in advance for a surprise Birthday/Anniversary dinner on 10/21. I truly hoped for something intimate and special due to this being my partner’s first fine dining experience. It was our first time here and I was excited when looking at the reviews. Being a former chef and dining in most of the fine dining restaurants in MA and I decided to check out Flemings and surprise him as well. It was truly the biggest mistake I made in my 15 years of fine dining. While making the reservation I intentionally stated I would like this experience to be special and would like the table decorated. I then called on 10/18 and confirmed with staff that a dining room table with confetti and champagne would be in place. The day of 10/21 I was called and confirmed again all the requests were met and added a bottle of champagne to the table to be present when we arrived. When we arrived at 6:30 pm we were made to wait 15 minutes. When we got to the table I was HORRIFIED to see a bare booth table in the bar section with no table cloth, confetti, or champagne. I told the hostess that this was ALL wrong and not what I reserved and confirmed with staff multiple times. She said she would fix the error. We then were told to wait again for another table. Approx. 10 more minutes pass and we were brought back to that SAME bar table with confetti and champagne, no table cloth and again not in the dining room. I asked the hostess if we can be seated in the dining room and was told no. I began to cry at the table and started to walk out before we were met by the AMAZING waiter Rob who profusely apologized. His energy is what saved a small piece of a truly awful experience. Rob’s energy and joy made me comfortable in a completely disrespectful situation. We sat and watched as walk in customers were seated in the dining area. While we were told MULTIPLE times there’s nothing they could do for us. Rob again sees the sadness in my eyes and then said he would speak to a manger. I was met by the owner who again said there’s nothing he could do. I pleaded I could wait for another table, just anything other than a bar table located in the middle of the walkway. However, I was told again they were “booked” even though I planned this a month in advance and corroborated with staff a few hours prior. The owner stated he could ONLY compensate for the champagne bottle and add in a free dessert. I couldn’t even finish my food due to the overwhelming embarrassment I experienced planning this for my partner. After I received compensation for the very few items on the bill, I still paid close to $300 for a naked booth at a “fine dining” restaurant when I could’ve went to Longhorns. I am completely disappointed and dissatisfied with Flemings.

Had Valentines dinner reservations there w/the hubby. I knew it was fancy, but it’s absolutely stunning decor. The atmosphere & dimmed lights made it very romantic also. I love how they always have specials that are affordable!! The food was delicious, our server was knowledgeable about the menu/wines to try & he was charismatic/funny and made our experience fun. We can’t wait to go back! 10/10 absolutely recommend!!

I was able to attend my dinner reservation with my friend and it was by far the best the best experience. Everyone was very attentive. Our server Sydney was able to help us choose from a variety of items on the menu. We were really impressed with the aesthetic of this location. Another server named Ty took the time to make sure we were well taken care of and provided recommendations for our next visit. Overall, we will most definitely tell our friends to try out this restaurant.

Worst fine dining experience in my life. I booked a reservation at Flemings a MONTH in advance for a surprise Birthday/Anniversary dinner on 10/21. I truly hoped for something intimate and special due to this being my partner’s first fine dining experience. It was our first time here and I was excited when looking at the reviews. Being a former chef and dining in most of the fine dining restaurants in MA and I decided to check out Flemings and surprise him as well. It was truly the biggest mistake I made in my 15 years of fine dining. While making the reservation I intentionally stated I would like this experience to be special and would like the table decorated. I then called on 10/18 and confirmed with staff that a dining room table with confetti and champagne would be in place. The day of 10/21 I was called and confirmed again all the requests were met and added a bottle of champagne to the table to be present when we arrived. When we arrived at 6:30 pm we were made to wait 15 minutes. When we got to the table I was HORRIFIED to see a bare booth table in the bar section with no table cloth, confetti, or champagne. I told the hostess that this was ALL wrong and not what I reserved and confirmed with staff multiple times. She said she would fix the error. We then were told to wait again for another table. Approx. 10 more minutes pass and we were brought back to that SAME bar table with confetti and champagne, no table cloth and again not in the dining room. I asked the hostess if we can be seated in the dining room and was told no. I began to cry at the table and started to walk out before we were met by the AMAZING waiter Rob who profusely apologized. His energy is what saved a small piece of a truly awful experience. Rob’s energy and joy made me comfortable in a completely disrespectful situation. We sat and watched as walk in customers were seated in the dining area. While we were told MULTIPLE times there’s nothing they could do for us. Rob again sees the sadness in my eyes and then said he would speak to a manger. I was met by the owner who again said there’s nothing he could do. I pleaded I could wait for another table, just anything other than a bar table located in the middle of the walkway. However, I was told again they were “booked” even though I planned this a month in advance and corroborated with staff a few hours prior. The owner stated he could ONLY compensate for the champagne bottle and add in a free dessert. I couldn’t even finish my food due to the overwhelming embarrassment I experienced planning this for my partner. After I received compensation for the very few items on the bill, I still paid close to $300 for a naked booth at a “fine dining” restaurant when I could’ve went to Longhorns. I am completely disappointed and dissatisfied with Flemings.